Operations Analyst, Fraud Operations
Operations – Customer Operations / Remote
About the Opportunity ✍️
Chainbased is a global team imagining and building the products and culture of tomorrow.
We’re driven by our deep belief that blockchain technology will become the status quo, so we commit all our talent to creating the best web3 experiences for everyone, everywhere. We rely on our open and inclusive culture to foster speed, innovation and responsibility. Our diverse team is an ongoing inspiration for easy, effective and accessible products.
Join our mission to onboard the world into web3 and empower millions to own, create and share value freely.
We are seeking a Fraud Operations Analyst to build upon our focus on fraud prevention and risk management, by upholding our processes around manual account reviews, payment method verification, unblock appeals, remediation and due diligence.
In this role, you’ll conduct risk due diligence on new and existing Chainbased customers, while also acting as a subject matter expert that owns processes and drives improvements in the fraud operations space. Your ultimate goal is to ensure good customers can continue transacting while preventing fraud loss and scams from potentially fraudulent customers and third party actors.
What you will do
* Execute reviews of Chainbased customers and transactions across all levels of risk identification, which includes gathering information from various sources, verifying documentation and conducting risk assessments according to Chainbased policies
* Meet performance KPIs including QA and productivity
* Partner with CX, Fraud Investigations, and other operations teams to resolve fraud related escalations and improve the customer experience
* Create and maintain fraud manual review operational processes, workflows and documentation
* Identify and provide solutions for operational opportunities, with feedback and data to support your recommendations
* Serve as a subject matter (domain) expert for Fraud Ops; act as an escalation point for other customer-facing teams
* On occasion, complete assigned project work and train teammates and/or BPO partners
About You
The right candidate for this role is meticulous, thorough, and self-driven. You are detail oriented and have a desire to continuously improve operational processes. You are passionate about expanding access to the world of crypto and Web3 while also ensuring it is safe and compliant. You learn quickly on the job and are open to growing your operational skill set.
Most importantly, though, you will embody the core principles that everyone here at the Chainbased lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…
B - Be Hungry
L - Level Up
O - Own It
C - Crypto Curious
K - Kaizen
Chainbased Perks
Equity package 📈
Unlimited holidays 🏝
Paid parental leave 🍼
Annual training budget 💻
Home office setup allowance 🪑
Monthly budget to spend on our products 💰
Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
Freedom, autonomy and responsibility 💪
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